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The withdrawal form is only available for shoppers in the European Economic Area.

FREQUENTLY ASKED QUESTIONS:

We process orders in 3-10 business days (Monday to Friday). Once shipped, the estimated delivery time for Europe is 7-14 business days. In exceptional cases, it may take up to 20 days. You will receive a tracking number to check the status of your order at all times.

Yes, we accept returns within 30 days of receipt, provided the product is in good condition, complete, and in its original packaging. Return shipping costs are the responsibility of the customer. To initiate a return, please write to us atnfo.anaruiz.contact@gmail.com with your order number and reason. Do not send the product without contacting us first.

Once your order has been processed and shipped, you will receive a tracking number by email so you can track your shipment in real time. If you have any questions, contact us at info.anaruiz.contact@gmail.com, indicating your order number.